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This site uses Akismet to reduce spam. Learn how your comment data is processed. The Employee Services Management Association (ESM) of Greater Phoenix was founded in as a non-profit organization, when a small group met to exchange ideas and viewpoints concerning their particular experiences in the field of industrial recreation. Jan 16,  · There are some ways you can tip the scales in your favor when renting a car. We asked rental car agents for their tricks of the trade. I reserved an economy car from Avis through Travelocity. When I got there, they didn't have a car so I got a complimentary upgrade, which I did not want. The.