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This site uses Akismet to reduce spam. Learn how your comment data is processed. Re: Customer Retention Department Verizon Wireless Customer Support Oct 21, AM (in response to 13SLIMBY) Hello, 13Slimby. The power of a Retention Specialist – Verizon Wireless Edition November 16, By Trevor 4 Comments I’ve written before that I see Big Wins as integral in all aspects of my life. Posts should be primarily about Verizon and their subsidiaries (Yahoo! AOL, etc). Posts relating to a field of Verizon are also welcomed, but should be kept to a minimum.